Clients with Captive Portal Authentication Problems

The Clients had problems authenticating with the Captive Portal insight can be accessed from the Global, Site, Access Points, and Clients context. This insight provides information on captive portalA captive portal is a web page that allows the users to authenticate and sign in before connecting to a public-access network. Captive portals are typically used by business centers, airports, hotel lobbies, coffee shops, and other venues that offer free Wi-Fi hotspots for the guest users. failures observed in the network. It is categorized under connectivity since the users are unable to connect to the WiFi network. This insight displays the following information:

• Insight Summary
• Time Series Graph
• Cards

Insight Summary

The insight summary provides the following details:

• Reason—Displays the possible causes for which the failure occurred.
• Recommendation—Displays the possible recommendation against each failure to resolve the same.
• Failures—Displays the exact number and percentage of failures that occurred against each failure reason.

Time Series Graph

The time series graph displays the number of client captive portal failures observed in the network during the selected time period. You can hover your mouse over each bar graph to see the exact number of failures.

Cards

The cards vary based on the context that you access the insight from. Click one of the cards to view further details:

Table 1: Cards Context

Cards	Context
Site	Global
Access Point	Global, Site, Client
Client	Global, Site, Device

Site

Lists the number of sites that experienced captive portal failures in the network. Click the arrow to view a pictorial graph of the Most Impacted sites. Click the number displayed on the Site card, to view a detailed description of the impacted sites:

• Site—Name of the site impacted by the insight.
• Failures—Number and percentage of failures occurred in each site.
• Total—Total number of captive portal authentication in each site.

Access Point

Lists the number and the details of APs that failed captive portal authentication in the network. Click the arrow to view a pictorial graph of the Most Impacted access points. Click the Access Point drop-down list to view the following:

• SSID—Pictorial graph of the percentage of captive portal authentication failures sorted by SSIDsService Set Identifier. SSID is a name given to a WLAN and is used by the client to access a WLAN network..
• Model—Pictorial graph of the percentage of captive portal authentication failures sorted by AP models.
• FW Version—Pictorial graph of the percentage of captive portal authentication failures sorted by AP firmware version.

Click the number displayed on the Access Point card, to view the detailed description of the impacted access points:

• AP Name—Name of the access points and link to the specific insight at the AP context.
• AP MAC—MACMedia Access Control. A MAC address is a unique identifier assigned to network interfaces for communications on a network. address of the AP link to the specific insight at the AP context.
• Failures—Number and percentage of failures occurred in each AP.
• Total—Total number of failures in each AP.
• Serial—Serial number of the AP.
• IP—IP address of the AP.
• Model—Model number of each AP.
• FW Version—Version of the firmware running on each AP.
• Site—Name of the site where the AP resides.

Client

Lists the MAC address, name, host name, and auth ID of clients that failed captive portal authentication. Click the arrow to view the pictorial graph of the Most Impacted clients. Click the number displayed on the Client card, to view a detailed description of the impacted clients:

• Client Name—Name of the impacted client and link to the specific insight at the client context.
• Client MAC—MAC address of the client and link to the specific insight at the client context.
• Failures—Number and percentage of failures occurred in each client.
• Total—Total number of failures in each client.
• Client OS—OS type of the device.