Aruba Central Online Help

Using Troubleshooting Tools

The Troubleshooting menu in the Maintenance module allows your network administrators to run troubleshooting or diagnostics commands on the devices managed from Aruba Central. When a troubleshooting operation is initiated, Aruba Central establishes a session with the devices, retrieves the output of the commands, and displays the output in the UI.

Aruba Central supports running troubleshooting operations on one or several devices. You can select up to 10 devices for a troubleshooting operation. If the user access is restricted to certain groups within a network, Aruba Central allows running troubleshooting commands only for the devices provisioned in the allowed groups.

Troubleshooting a Device

To run troubleshooting commands on the devices, complete the following steps:

From the app selector, click Maintenance > Troubleshooting. The Troubleshooting page opens.
Select a device category.
- To troubleshoot an AP, click the Access Points tab.
- To troubleshoot a Switch, click the Switches-MAS or Switches-Aruba tab.
- To troubleshoot a controller, click the Controllers tab.
Select the devices for which you want to run diagnostic checks or troubleshooting operations. Table 1 describes the fields and filtering parameters available on the Troubleshooting page:

Table 1: Contents of the Troubleshooting Page
Data Pane Item	Description
Access Points	Allows you to run troubleshooting commands on Instant APs. To run diagnostic checks, select the Instant APs from the AP Name drop-down.
Switches-MAS Switches-Aruba	Allows you to run the troubleshooting commands on a Switch. To run diagnostic checks, select the Switches from the Switch Name drop-down.
Controllers	Allows you to run troubleshooting commands on controllers. To run diagnostic checks, select the controller from Controller-Name drop-down.
Troubleshooting	Allows you to select one of the following options: Tools—Provides a list of basic troubleshooting tools to verify network connectivity and latency issues. Commands—Allows you to select a specific set of CLI commands to run on the selected devices for diagnostics and troubleshooting purposes.
Tools	Allows you to run the following diagnostic tools on the selected devices: Ping—Sends ICMPInternet Control Message Protocol. ICMP is an error reporting protocol. It is used by network devices such as routers, to send error messages and operational information to the source IP address when network problems prevent delivery of IP packets. echo packets to the IP addresses of the selected devices to check for latency issues. Traceroute—Tracks the packets routed from a network host. Speed-Test—Runs a speed test to measure network speed and bandwidth. The speed-test diagnostic tool is available only for Instant APs. For speed-test diagnosis, you must provide the Iperf server address, the protocol type, and speed-test options such as bandwidth. LED Chassislocate—Activates the Switch locator LEDLight Emitting Diode. LED is a semiconductor light source that emits light when an electric current passes through it.. The locator LED indicates the physical location where an Aruba Switch is currently installed. This option is not available for the Mobility Access Switches. POE Bounce—Restarts the PoEPower over Ethernet. PoE is a technology for wired Ethernet LANs to carry electric power required for the device in the data cables. The IEEE 802.3af PoE standard provides up to 15.4 W of power on each port. port and the device that is either connected to the PoE port or powered by it. This option is available only for the Aruba switches. Interface Bounce—Restarts the port interface and forces a client to re-initiate a DHCPDynamic Host Configuration Protocol. A network protocol that enables a server to automatically assign an IP address to an IP-enabled device from a defined range of numbers configured for a given network. request. This option is available only for the Aruba switches.
Commands	Category—Allows you to select a category. The troubleshooting commands are segregated under the following categories: Access Points Wireless Security Network Airgroup System ARMAdaptive Radio Management. ARM dynamically monitors and adjusts the network to ensure that all users are allowed ready access. It enables full utilization of the available spectrum to support maximum number of users by intelligently choosing the best RF channel and transmit power for APs in their current RF environment. Datapath Logs Aruba Central Cluster Security Speed Test OFC Switches-MAS Physical Connection Traffic Configuration Media Access Network Switches-Aruba Physical Connection PoE and Media Access L2 Loop Prevention Link Aggregation Loop Detection Network Management Security and Traffic Show Tech Modules Stacking Controllers System License Datapath Crypto Security Services Network Mobility Wireless HA Speed Test Config

1. If you have selected the Tools option, enter the required input parameters such as the host name, IP address, protocol details, and other required options to perform a diagnostic health check.

2. If you want to run the troubleshooting commands on the devices:

a. Select a command category and select the commands.

b. Click Run. The command output is displayed in the output pane.

3. To set a frequency for automatically running the troubleshooting commands:

a. Click Auto Run.

b. Specify an interval for running the troubleshooting commands. You can also specify how frequently the commands must be run during a given interval.

c. Click Start.

4. To clear the command output, click Clear All.

5. To export the command output as a zip file, click Export All.

6. To send the output as an email, click Email and add email recipient details.

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