Monitoring UCC in List View

The Application > UCC page displays graph and table view to assess the quality of calls in the network. You can view data for the Global level.

For the Application Layer Gateway (ALGApplication Layer Gateway. ALG is a security component that manages application layer protocols such as SIP, FTP and so on. ) like Skype SDNSoftware-Defined Networking. SDN is an umbrella term encompassing several kinds of network technology aimed at making the network as agile and flexible as the virtualized server and storage infrastructure of the modern data center., the end-to-end Mean Opinion Score (MOS) is used. A good call has a MOS of more than 3.5, a fair call has a MOS in the range of 2.0 to 3.5, a poor call has a MOS of less than 2.0, and an unknown call does not have a MOS.
Wi-FiWi-Fi is a technology that allows electronic devices to connect to a WLAN network, mainly using the 2.4 GHz and 5 GHz radio bands. Wi-Fi can apply to products that use any 802.11 standard. Calling calls are not assigned an UCCUnified Communications and Collaboration. UCC is a term used to describe the integration of various communications methods with collaboration tools such as virtual whiteboards, real-time audio and video conferencing, and enhanced call control capabilities. RTPA score (RTPReal-Time Transport Protocol. RTP is a network protocol used for delivering audio and video over IP networks. analysis) and are categorized as unknown.

List view

The List view in the Applications > UCC page provides a lists to assess the quality of calls in the network.

Time Filter

The time filter allows you to set a time range to display the corresponding data on the graph. You can set the filter to any of the following time ranges:

3 Hours—The graph displays the details for the past three hours.
1 Day—The graph displays the details for the current day.
1 Week—The graph displays the details for the current week.
1 Month—The graph displays the details for the current month.

Calls List

The Calls list displays the following details:

Table 1: Calls
Parameter	Description
CDRCall Detail Record. A CDR contains the details of a telephone or VoIP call, such as the origin and destination addresses of the call, the start time and end time of the call, any toll charges that were added through the network or charges for operator services, and so on.	Displays the Call Detail Record (CDR). The value displayed in the column indicates the number of calls for the corresponding client. The icon indicates wireless and icon indicates wired connection type. Click the value displayed in the column to view detailed information. For more information, see Call Details.
Start Time	Displays the date and time when the call was started.
Client Name	Displays the name of the client.
Call Quality	Displays the quality of the call. You can filter the data by: Good Fair Poor Unknown
Client Health	Displays the client health score.
SSIDService Set Identifier. SSID is a name given to a WLAN and is used by the client to access a WLAN network.	Displays the SSID.
Protocol Type	Displays the type of protocol. You can filter the data by: Facetime RTP SIPSession Initiation Protocol. SIP is used for signaling and controlling multimedia communication session such as voice and video calls. Skype for Business Wi-Fi Calling H.323 Jabber Microsoft Teams SCCP WebRTC
Session Type	Displays the type of session. You can filter the data by: Audio Desktop Sharing Video
OS	Displays the operating system running on the client.
User Role	Displays the user role that initiated the call.
Call Duration	Displays the duration of the call.
Client IP Address	Displays the IP address of the client.
Peer IP Address	Displays the peer IP address of the client.
AP Host Name	Displays the host name of the AP.
AP type	Displays the type of AP.
BSSIDBasic Service Set Identifier. The BSSID identifies a particular BSS within an area. In infrastructure BSS networks, the BSSID is the MAC address of the AP. In independent BSS or ad hoc networks, the BSSID is generated randomly.	Displays the BSSID of the client.
DSCPDifferentiated Services Code Point. DSCP is a 6-bit packet header value used for traffic classification and priority assignment.	Displays the DSCP of the client.
Quality Score	Displays the quality score of the call.
Source Port	Displays the source port number.
Destination Port	Displays the destination port number.
WMMWi-Fi Multimedia. WMM is also known as WME. It refers to a Wi-Fi Alliance interoperability certification, based on the IEEE 802.11e standard. It provides basic QoS features to IEEE 802.11 networks. WMM prioritizes traffic according to four ACs: voice (AC_VO), video (AC_VI), best effort (AC_BE), and background (AC_BK). Priority	Displays the priority value for Wifi Multimedia (WMM).
Codec	Displays the Codec name.
From	Displays the device originating the call.
To	Displays the device receiving the call.

Call Details

The following image shows the Call Details window that is displayed when you click the value in the CDR column.

Figure 1 Call Details