Troubleshooting Access Points

To troubleshoot APs at an advanced level, complete the following steps:

1. In the Network Operations app, select one of the following options:
   • To select a group, label, site, or all devices in the filter, set the filter to one of the options under Groups, Labels, or Sites. For all devices, set the filter to Global.

     The dashboard context for the selected filter is displayed.

   • To select a device in the filter:
     1. Set the filter to Global.
     2. Under Manage, click Devices > Access Points.

        A list of access points is displayed in the List view.

     3. Click an access point listed under Device Name for which you want to perform diagnostic test.

        The dashboard context for the access point is displayed.

2. Under Analyze > Tools, click Commands.
3. In the Commands tab, select the device type as Access Point.
4. From the Available Devices drop-down list, select the AP. You can select multiple APs.
5. Select any command category and the Commands pane displays the associated commands.
6. Click Add> to add the selected commands to the Selected Commands pane.
7. If you have selected a command marked with either '*' or '+', enter the filtration parameters as displayed in the Additional Filters dialog box. For more information on filtering commands, see Filtering Commands.
8. (Optional) Select command(s) and click <Remove to remove selected command(s) or click <Remove All to clear the Selected Commands pane.
9. (Optional) To set a frequency for automatically executing the troubleshooting commands, complete the following steps:
   1. Click the Repeat checkbox.
   2. Specify an interval for executing the troubleshooting commands. You can also specify how frequently the commands must be executed during a given interval.
   3. Click Reset to modify the values in all the fields, and Cancel All for canceling all the repeats. Click the stop icon to stop a particular repeat.
10. Click Run.

    The output is displayed in the Device Output section.

For information about viewing and downloading the output, see Viewing the Device Output.