Troubleshooting System Issues
To monitor the performance of the Aruba Central appliance, use the Grafana dashboard. This provides useful metrics on CPUCentral Processing Unit. A CPU is an electronic circuitry in a computer for processing instructions., Memory and IO usage of the Aruba Central node. It also provides cluster wide information in case of an Aruba Central cluster.
To access Grafana dashboard from a web browser, go to https://<hostname or IP address>/grafana
Use the following default credentials to access the Grafana dashboard:
Username—
Password—
In order to debug Aruba Central logs, use the Kibana dashboard.
To access Kibana dashboard from a web browser, go to https://<hostname or IP address>/airwavelogging
Use the following default credentials to access the Kibana dashboard:
Username—
Password—
Enter the following index pattern to access the Aruba Central logs:
<IP Address>-coplogs-<category>-<year>.<month>.<data>.<hour>
Collecting Logs
To collect logs generated for the Aruba Central, complete the following steps:
1. Log in to Aruba Central.
The setup shows a list of 9 commands that can be used to perform different tasks.
2. In order to collect Aruba Central logs, run the following commands:
Support
Collect All Logs
The script generates a tar.gz file that you can share with the Aruba support team for debugging issues.
The following archive (tar.gz file) contains all the log information required for troubleshooting issues:
/home/core/log_collection/aw10-setup91.arubathena.com_log_collection_2019-08-07_05-29-15_UTC.tar.gz
Creating Log Snapshot
You can now collect log snapshots of specific categories. To create log snapshots for the Aruba Central, complete the following steps:
1. Log in to Aruba Central.
The setup shows a list of 10 commands that can be used to perform different tasks.
2. To create Aruba Central log snapshot, run the following commands:
Support
Log Snapshot Operations
Generate Snapshots for a Category
The script captures logs for the following pods:
kube
nginx
alert
infra
syslog
system
Downloading Log Snapshot
After creating the snapshot, it is saved as a file and to download the snapshot file, complete the following steps:
1. Log in to Aruba Central.
The setup shows a list of 10 commands that can be used to perform different tasks.
2. To download Aruba Central log snapshots, run the following commands:
Support
Log Snapshot Operations
Download Logs/Snapshots
The list of available snapshots and their status is displayed.
3. Enter the snapshot name to download. For example, upgrade-snap-<time range>-<create time>.
4. Enter the remote host and path name.
Creating Pod Logs
To create pod logs, complete the following steps:
1. Log in to Aruba Central.
The setup shows a list of 10 commands that can be used to perform different tasks.
2. To generate Aruba Central pod logs, run the following commands:
Support
Log Snapshot Operations
Generate Pod Logs
3. Enter a pod name to generate logs.
Deleting Log Snapshot
To delete a log snapshot, complete the following steps:
1. Log in to Aruba Central.
The setup shows a list of 10 commands that can be used to perform different tasks.
2. In order to delete Aruba Central log snapshots run the following commands:
Support
Log Snapshot Operations
Delete Logs/Snapshots
3. Select the snapshot name that you want to delete.
Downloading Upgrade Logs
Aruba Central (on-premises) allows you to view and download logs related to the events that occurred during the upgrade process.
1. Go to the page.
2. Under , click tab.
3. Click in the Logs pane.
Once generated, the logs can be viewed from the logs table. The table displays the following information and also allows you to download or delete logs:
— Displays the generated file name.
— Displays the date and time of the log creation.
— Displays the status of the generated logs.
— Allows you to do the following actions:
— Select the file and click the 
icon to download the generated file.
— Select the file that you want to delete and click the delete icon. In the pop-up window, click .
