Support Access

Aruba technical support may ask you to enable Support Access to debug issues. After you enable Support Access, the Aruba support team can access your Aruba Central account remotely. Only users with administrator role can enable Support Access.

Enabling Support Access

To enable Support Access, complete the following steps:

1. In the Account Home page, under Global Settings, click Users and Roles.

The Users and Roles page is displayed.

2. From the Actions menu, slide the Support Access toggle button to the right.

3. Set password expiry by selecting the number of days and click Get Password. A new password is generated.

4. Copy the password and share it with the Aruba technical support representative.

Disabling Support Access

After the remote support session is complete, do the following to disable Support Access:

1. In the Account Home page, under Global Settings, click Users and Roles.

The Users and Roles page is displayed.

2. From the Actions menu, slide the Support Access toggle button to the left.