Troubleshooting CAP Connectivity Issues

To diagnose issues pertaining to network connections for Campus Access Points, you can use Speed Test.

Speed Test

Performs a speed test to measure network speed and bandwidth. To perform a speed test, you must provide the iPerf server address, protocol type, and speed test options such as bandwidth.

To execute a speed test on CAPs:

1. In the Network Operations app, select one of the following options:
   • To select a group, label, site, or all devices in the filter, set the filter to one of the options under Group, Label, or Site. For all devices, set the filter to Global.

     The dashboard context for the selected filter is displayed.

   • To select a device in the filter:
     1. Set the filter to Global.
     2. Under Manage, click Devices > Access Points.
     3. A list of access points is displayed in the List view.
     4. Click an access point listed under Device Name for which you want to perform diagnostic test.

        The dashboard context for the access point is displayed.

2. Under Analyze > Tools, click Network Check.
3. From the Device Type drop-down list, select Access Point.
4. From the Test drop-down list, select Speed Test.
5. From the Sources drop-down list, select source(s). You can select multiple APs.
   

   While performing troubleshooting on APs, a maximum of 20 APs are listed in the drop-down list. If there are more than 20 APs, use the Search option to search for an AP on which you would like to perform diagnostic checks.
   If you navigate from the device details page, the Tools page appears, where the device context is already set and the Source field is automatically populated based on your selection.

6. In the Host field, enter a valid hostname.
7. From the Protocol drop-down list, select the protocol. The available options are TCP or UDP.
8. To use additional parameters, click Show Additional Test Settings, and in the Options field, enter an option.
   For example, bandwidth.

   Show Additional Test Settings is not displayed when a Test type is not selected.

9. Click Run. The test output is displayed in the Device Output section.
   

For information about viewing and downloading the output, see Viewing the Device Output.