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Client Details

The Clients page displays the number of clients connected to the wireless and wired networks. By default, the Clients page displays a unified list of clients for the selected group.

The client details page shows a summary of the client and allows you to navigate to the corresponding device details page.

The wired client shows up in the Unified Clients page only if the client is connected to an Aruba 2540 Series, Aruba 2920 Series, Aruba 2930F Series, Aruba 2930M Series, Aruba 3810 Series, or Aruba 5400R Series switch.

This section includes the following topics:

Viewing Clients Connected to Wireless Networks

Disconnecting a Wireless Client from an AP

Blacklisting a Wireless Client from an AP

Wireless Client Details

Viewing Clients Connected to Wired Networks

Viewing Clients Connected to Wireless Networks

To view the details of a client connected to the wireless network:

1. In the Network Operations app, use the filter bar to select a group or a device.

2. Under Manage, click Clients. The clients overview page is displayed.

3. Click the list icon to view the client table.

4. By default, the Clients table displays a unified list of clients for the selected group.

5. Click the client name to view the client details page. If there are many clients connected to the network, click Wireless to filter the clients connected to the wireless network and enter the client name in the Client Name column and then click the client name. The Client Summary page is displayed.

Client Summary Bar

The client summary bar displays the following information:

Table 1: Client Summary Bar
Field	Description
MACMedia Access Control. A MAC address is a unique identifier assigned to network interfaces for communications on a network. address and connection status	MAC address of the device to which the client is connected and connection status. Connection status is updated immediately on state change.
Client Health	Signal strength of the client device. The signal strength value is displayed in percentage: 0-25—Poor 26-50—Fair 50-100—Good
SNR	SNRSignal-to-Noise Ratio. SNR is used for comparing the level of a desired signal with the level of background noise. for the client as measured by the AP. The SNR value is displayed in decibels: 0-20—Poor 21-35—Fair >35—Good
TX Rate	Data transmission rate.
RX Rate	Data reception rate.
Connected To	Name of the AP that broadcasts the SSIDService Set Identifier. SSID is a name given to a WLAN and is used by the client to access a WLAN network. to which the client is connected. Click the name of the AP to view the device details page.

Disconnecting a Wireless Client from an AP

To disconnect a wireless client from an online AP:

1. In the Network Operations app, use the filter bar to select a group or a device.

2. Under Manage, click Clients. The clients overview page is displayed.

3. Click the list icon to view the client table.

4. By default, the Clients table displays a unified list of clients for the selected group.

5. Click the name of the wireless client to open the corresponding Client Details page. If there are many clients connected to the network, click Wireless to filter the clients connected to the wireless network, enter the client name in the Client Name column, and click the client name.

6. From the Actions drop-down list, click Disconnect from AP.

The Actions drop-down is disabled if the AP is offline.

To disconnect a wireless client, ensure that there is an established Websocket connection from the controller to Aruba Central.

Blacklisting a Wireless Client from an AP

To blacklist a wireless client from an online AP:

1. In the Network Operations app, use the filter bar to select a group or a device.

2. Under Manage, click Clients. The clients overview page is displayed.

3. Click the list icon to view the clients table.

4. By default, the Clients table displays a unified list of clients for the selected group.

6. From the Actions drop-down list, click Blacklist Client.

Wireless Client Details

The wireless client details page displays the client details summary and the client sessions information.

Wireless Client Summary

The wireless client summary page consists the following tabs:

Overview

The Overview page displays information about the type of data path that the client uses, the network and connectivity details, and basic client details such as IP address of the client, type of encryption etc. The following table describes the information displayed in each section:

Table 2: Overview Tab
Section	Description
Data Path	Displays the data path of the client in the network. Click the AP icon to view the AP details page. The data path can be one of the following: Client > SSID > AP Client > SSID > AP > Switch Client > SSID > AP > Switch > Controller Client > SSID > AP > Controller
Client	Displays the following information: Username—User name of the client. Hostname—Hostname of the client. Client Type—Type of the client device. IP Address—IP address of the client. Manufacturer—Manufacturer of the client device. Encryption—Type of client encryption. Connected Since—Date and time since when the client is connected. Device OS—Operating system running on the client device.
Network	Displays the following information: VLAN—Displays the VLANVirtual Local Area Network. In computer networking, a single Layer 2 network may be partitioned to create multiple distinct broadcast domains, which are mutually isolated so that packets can only pass between them through one or more routers; such a domain is referred to as a Virtual Local Area Network, Virtual LAN, or VLAN. ID on which the client is connected to the AP. VLAN Derivation—Displays the VLAN derivation method used for assigning an IP address to the client. Aruba devices can assign a static or dynamically derived IP address from a DHCPDynamic Host Configuration Protocol. A network protocol that enables a server to automatically assign an IP address to an IP-enabled device from a defined range of numbers configured for a given network. pool to the clients. Role—Displays the role assigned to the client by the AP.
Connection	Displays the following information: Channel—Radio channel assigned to the client. Band—Radio bandBand refers to a specified range of frequencies of electromagnetic radiation. on which the client is connected. Client Capabilities—Capabilities of the client device. Client Max Speed—Wireless link data transfer speed. LEDs on AP—Enables or disables the LEDLight Emitting Diode. LED is a semiconductor light source that emits light when an electric current passes through it. indication on the corresponding AP to which the client is connected.

AI Insights

The AI Insight tab displays information about client performance and connectivity issues. AI Insights are displayed for a selected time period based on the time selected in Time Range Filter. The user can select 3 hours, 1 week, 1 day, or 1 month to view the insight data. AI Insights are categorized in high, medium, and low priorities depending on the number of occurrences.

Red—High priority

Orange—Medium priority

Yellow—Low priority

Each insight report specific details on the occurrences of these events for ease in debugging. For more information, see The AI Insights Dashboard

The client AI Insights page displays the following insights:

Clients had excessive Wi-Fi security key-exchange failures

Clients had excessive 802.1x authentication failures

Clients had DHCP server connection problems

Clients had an unusual number of MAC authentication failures

Connectivity

The Connectivity page displays information about the overall throughput usage, roaming events, and latency. The following table describes the information displayed in each section:

Table 3: Connectivity Tab
Section	Description
Throughput	Displays the incoming and outgoing throughput traffic for the client during a specific time range. By default, the graph on the Throughput pane is plotted for a time range of 3 hours. To view the graph for a different time range, click the Time Range Filter link. You can choose to view the graph for a time period of 3 hours, 1 day, 1 week, 1 month, or 3 months.
UCC Call Detail Records	Displays call detail records for the client if any. To view this data, ensure that the Unified Communication application service is enabled on the APs. The table displays the following information for the client: Start Time—Start time of the call. End Time—Time at which the call ended. Call Type—Type of the call. For example, audio or video. Protocol—Application protocol used for the call. Connectivity Type—Type of connection used to make a call. For example, call from Wi-FiWi-Fi is a technology that allows electronic devices to connect to a WLAN network, mainly using the 2.4 GHz and 5 GHz radio bands. Wi-Fi can apply to products that use any 802.11 standard. to an external device. End to End Call Quality—Quality of the call. Status—Status of the session.
Roaming Events & Latency	Displays the details of a roaming event and the latency of the client. When a wireless client roams between two APs, the destination AP creates an event. By default, the Roaming Events & Latency table displays data for the last 3 hours. To view the table for a different time range, click the Time Range Filter link. You can choose to view the data for a time period of 3 hours, 1 day, 1 week, 1 month, or 3 months. The Roaming Events & Latency displays two views, grid view and trend view. The grid view displays the following information: Date/Time—Displays the time of occurrence of the client roaming/ association events. SSID—The SSID to which the client is connected. Latency(ms)—Roaming Latency in milliseconds between source and destination AP. To BSSID—The BSSIDBasic Service Set Identifier. The BSSID identifies a particular BSS within an area. In infrastructure BSS networks, the BSSID is the MAC address of the AP. In independent BSS or ad hoc networks, the BSSID is generated randomly. of the destination AP. Source AP—AP to which the client was connected. Destination AP—AP to which the client is connected. Roaming Type—The type of roam. Band—Radio band on which the client is connected. RSSI(dBm)—Received Signal Strength Indicator (RSSIReceived Signal Strength Indicator. RSSI is a mechanism by which RF energy is measured by the circuitry on a wireless NIC (0-255). The RSSI is not standard across vendors. Each vendor determines its own RSSI scale/values.) on the client, estimated measure of power level that the client is receiving from the AP. The trend view displays a chart that shows the percentage of high latency roaming events, total roaming events, and the number of high latency roaming events at a particular instance based on the value selected in the Time Range Filter. Clicking on the chart brings you back to the grid view.

Location

The Location tab displays the current physical location of the client device on the floor map.

UCC

The UCC tab displays the detailed call records for the client if any. To view this data, ensure that the Unified Communication application service is enabled on the APs. The following table describes the information displayed in each session:

Table 4: UCC Tab
Section	Description
Calls	Displays the total number of calls. The call quality is displayed as: Good Fair Poor Unknown
Client Health	Displays the health of the client.
Session Type	Displays the type of the call or session. For example, audio, or video, or desktop sharing.
Quality	Displays the quality of the call.

AirGroup

The AirGroup displays the details of the servers a client is connected to. The following table describes the information displayed in each session:

Table 5: AirGroup Tab
Section	Description
Hostname	Displays the host name.
MAC Address	Displays the MAC address of the server the client is connected to.
IP Address	Displays the IP address.
Role	Displays the user role assigned to the client.
Service	Displays the type of service.
VLAN	Displays the connected VLAN details.
Connected To	Displays the network the client is connected to. Name of the AP that broadcasts the SSID to which the client is connected.

Viewing Clients Connected to Wired Networks

To view the details of a client connected to the wired network:

1. In the Network Operations app, use the filter bar to select a group or a device.

2. Under Manage, click Clients. The clients overview page is displayed.

3. Click the list icon to view the clients table.

4. By default, the Clients table displays a unified list of clients for the selected group.

5. Click the name of the wired client to open the corresponding Client Details page. If there are many clients connected to the network, click Wired to filter the clients connected to the wired network, enter the client name in the Client Name column, and click the client name.

Client Summary Bar

The client summary bar displays the following information:

Table 6: Client Summary Bar
Field	Description
MAC address and connection status	MAC address of the device to which the client is connected and connection status. Connection status is updated immediately on state change.
Connected To	Name of the controller to which the client is connected. Click the name of the controller to view the device details page.

Wired Client Details

The wired client details page displays the client details summary and the client sessions information.

Wired Client Summary

The wired client summary page consists the following tabs:

Overview

Connectivity

UCC

Overview

The Overview tab consists of three sections. The following table describes the information displayed in each section:

Table 7: Overview Tab
Section	Description
Data Path	Displays the data path of the client in the network. Click the device icon to view the corresponding device details page. The data path can be one of the following: Client > Wired Profile > AP Client > Wired Profile > AP > Switch Client > Wired Profile > AP > Switch > Controller Client > Wired Profile > AP > Controller Client > Switch Client > Switch > Controller Client > Controller
Client Info	Displays the following information: Username—User name of the client. Hostname—Hostname of the client. Client Type—Type of the client device. IP Address—IP address of the client. Manufacturer—Manufacturer of the client device. Connected Since—Date and time since when the client is connected. Device OS—Operating system running on the client device.
Network Info	Displays the following information: VLAN—VLAN ID on which the client is connected to the AP. Role—Controller role associated to the client. Port—Controller port to which the client is connected.

Connectivity

The Connectivity tab displays information about the incoming and outgoing throughput traffic for the client during a specific time range. By default, the graph on the Throughput pane is plotted for a time range of 3 hours. To view the graph for a different time range, click the Time Range Filter link. You can choose to view the graph for a time period of 3 hours, 1 day, 1 week, 1 month, or 3 months.

UCC

The UCC tab displays the detailed call records for the client if any. To view this data, ensure that the Unified Communication application service is enabled on the Controller. The following table describes the information displayed in each session:

Table 8: UCC Tab
Section	Description
Calls	Displays the total number of calls. The call quality is displayed as: Good Fair Poor Unknown
Client Health	Displays the health of the client.
Session Type	Displays the type of the call or session. For example, audio, or video, or desktop sharing.
Quality	Displays the quality of the call.

Client Sessions

The client sessions page consists of the firewallFirewall is a network security system used for preventing unauthorized access to or from a private network. session details for the client connected to an AP or a Controller. The Sessions page displays information filtered by the IP address of the client. The Sessions Summary pane displays the total number of sessions and the time stamp of when the page was last refreshed.

The Sessions table lists the details of each session. By default, the table displays the following columns: Application, Source IP, Destination IP, Source Port, Destination Port, Action, Flags, Packets, Bytes, and State. Click the ellipsis icon to perform additional operations:

Autofit columns—Adjusts the column width of the table to fit the page evenly.

Reset to default—Resets the table view to the default columns.

If a filter icon appears next to the column header, click it and enter the filter criteria or select a filter criteria. The following table describes the information displayed in each session:

Table 9: Sessions Tab
Section	Description
Application	Displays the list of applications.
Source IP	Displays the source IP address.
Destination IP	Displays the destination IP address.
Protocol	Displays the communication protocol used.
Source Port	Displays the source port number.
Dest Port	Displays the destination port number.
Action	Displays the application specific action.
Flags	Displays the active flags
Packets	Displays the number of packets.
Bytes	Displays the total number of bytes.
State	Displays the connection state of the application. The state can either be Denied, Active, or Inactive.
Start Time	Displays the start time.
Receive Time	Displays the receive time.
WebCC Category	Displays the WebCC category.
WebCC Reputation	Displays the WebCC reputation.
WebCC Score	Displays the WebCC score.
Application Category	Displays the application category.

For details on the AP client sessions refer, Access Point > Clients > Clients.

Applications

To view application usage metrics for the client connected to the wired network, enable Deep Packet Inspection.

The Applications tab consists of two sections:

Applications—Displays a table with details on the client traffic flow to and from various applications. Click the bar graph icon to view bar graphs indicating the traffic flow.

Websites—Displays a table with details on client traffic flow and their data usage by various websites. Click the bar graph icon to view bar graphs indicating the data usage by various websites.

For more information about enabling Application Visibility, list of supported Instant APs, and the data displayed on the Applications and Websites sections, see Application Visibility.

Events

The Events page displays the details of events generated by the AP and client association. By default, the table displays the following columns: Occurred On, Event Type, and Description. Click the ellipsis icon to perform additional operations:

Autofit columns—Adjusts the column width of the table to fit the page evenly.

Reset to default—Resets the table view to the default columns.

If a filter icon appears next to the column header, click it and enter the filter criteria or select a filter criteria. The following table describes the information displayed in each event:

Table 10: Events Tab
Section	Description
Occurred On	Displays the time at which the event occurred.
Event Type	Displays the type of the event.
Description	Displays the detailed description of the event.
Device MAC	Displays the MAC address of the device.
BSSID	Displays the BSSID.

To download events into a CSVComma-Separated Values. A file format that stores tabular data in the plain text format separated by commas. format, click the download button. Aruba Central (on-premises) generates the CSV report of all the events for the selected client.

Tools

The Tools page is automatically filtered based on the client you select. This enables network administrators to perform checks on the client and debug client connectivity issues. For more information, see Using Troubleshooting Tools.

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