Tech Support for an IAP

In Aruba Central (on-premises) UI, the administrators can generate a tech support dump required for troubleshooting the Instant Access Point (IAP).

To generate a tech support dump for an IAP, complete the following steps:

1. In the Network Operations app, set the filter to one of the options under Groups, Labels, or Sites. For all devices, set the filter to Global. Ensure that the filter selected contains at least one active AP.

   The dashboard context for the selected filter is displayed.

2. Under Manage, click Devices > Access Points.

   A list of APs is displayed in the List view.

3. Click an AP listed under Device Name.

   The dashboard context for the AP is displayed.

4. In the Actions drop-down list, click Tech Support.

   The Commands page is displayed. In the Commands page, the Device Type and Available Devices fields are automatically selected. The AP Tech Support Dump command is automatically selected in the Selected Commands pane.

5. Click Run. The output is displayed in the Device Output section.

For more information, see Advanced Device Troubleshooting.